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Support and HelpDesk Software

Asset Tracker for Networks

Asset Tracker for Networks is a network inventory tool. It collects detailed information about network PC's hardware and software configuration and provides the result to the Network Administrator in the nice graphical views. This software also collects information about network equipment installed in your LAN.

After installing the software on your computer, you click the Inventory Network menu item, select computers and devices you wish to inventory and click the OK button. The program scans the network, automatically collects the inventory information and provides you with the detailed inventory report in a few minutes after the tool was installed. It does not require any client software to be manually installed on each and every PC in your network!

After the inventory information will be collected, you will be able to view it on the screen, export it to various formats including SQL databases and build comprehensive reports summarizing collected information.

Company:
Alchemy Lab

BlueFolder

Whether you are using spreadsheets and sticky notes or clunky software, BlueFolder’s hosted solution will transform your service management into an efficient—dare we say enjoyable—process. Companies like yours consistently report significant time savings and a dramatic increase in profitability immediately after implementing BlueFolder. The following list represents specific advantages BlueFolder offers over other options.

  • Enjoy an easy to use yet powerful interface that even your techs enjoy using
  • Gain access to customer information and service performance metrics
  • Increase revenue by easily capturing all billable service activities
  • Save time from order to invoicing and deliver superior customer service
Company:
BlueFolder

BMC Remedy IT Service Management Suite

New BMC Remedy IT Service Management, now with Smart IT, revolutionizes enterprise service management. Delivered on-premises or in the cloud, Remedy ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization.

  • Increase value with complete, integrated IT Operations Management (ITOM) solutions from a single vendor
  • Compete more effectively with adaptive automation of any business service
  • Deliver a friction-free user experience with intuitive Remedy with Smart IT
  • Ensure rapid, risk-free service delivery with built-in best practices in a proven platform
  • Anticipate IT operations needs from data-driven insights
  • Reduce implementation and administration requirements with cloud-based Remedy OnDemand
Company:
BMC Software

BMC Remedy Service Management

With BMC Remedy Service Management applications, you can ensure IT service levels and discover, understand, model, respond, or track IT system problems and business services failures—all to help speed the attainment of Business Service Management (BSM). Our IT Service Management products support industry best practices, including the IT Infrastructure Library (ITIL®), to help measure and communicate the value and impact of IT initiatives on revenue, profits, and shareholder value.

Bugzilla

Bugzilla is a Web-based general-purpose bugtracker tool originally developed and used by the Mozilla project. Released as open source software by Netscape Communications in 1998, Bugzilla has been adopted by a variety of organizations for use as a defect tracker for both free software and proprietary products.

Bugzilla features:

  • Optimized database structure for increased performance and scalability
  • Excellent security to protect confidentiality
  • Advanced query tool that can remember your searches
  • Integrated email capabilities
  • Editable user profiles and comprehensive email preference
  • Comprehensive permissions system
  • Proven under fire as Mozilla's bug tracking system

Cynergy Help Desk

Cynergy Software is a web based Help Desk ticketing software with CRM capabilities as well. Written in ASP.net , uses MS SQL. Uses most browsers, has Email notifications and submission, knowledgebase, and asset management. Cynergy can be subscribed to monthly, or bought outright and hosted by you.

Articles, FAQs, Resolutions, Announcements, and How To Documents can be created and searched easily. These can be accessible by your end-users, employees, or both depending on your customizable security settings. Reduce the overall cost of service by allowing the customer to search your knowledgebase and find solutions via the web 24/7.

Company:
Cynergy Software

Freshservice

Freshservice is a 100% cloud based ITIL aligned service desk tailor made for companies of all sizes. The robust yet easy to use software has been designed to address every need of the IT support team. This solution driven service desk that sets up in just a few minutes, comes equipped with best in class ticketing, smart automations, SEO ready knowledge base, forums and much more.

Your search for support software ends here! Here’s Freshservice, your very own IT support service desk on the cloud tailor made for companies of all sizes. Easy to set up and even more easier to use, Freshservice has been designed to deliver seamless IT support 2x faster than your legacy service desk. Be it Change, Incident, Problem or Asset management, Freshservice ensures that the support process is made effortless from start to end. You can also centralize your support by channeling all incoming support tickets across multiple channels under one universal inbox.

Company:
Freshdesk, Inc

Jitbit Help Desk

Deliver awesome support to your customers. Jitbit Helpdesk ticketing system is dead simple, amazingly powerful and takes seconds to set up. Just forward support emails to the helpdesk app and start managing tickets. We have both the cloud-hosted and on-premise versions of the ticket system. Both integrate perfectly with your mailboxes, Active Directory, Google Drive etc.

Company:
Jitbit Software

ManageEngine Desktop Central

Desktop Central is a web-based windows desktop management software that helps in managing 1000s of desktops from a central location. It automates the complete desktop management life cycle ranging from a simple configuration to complex software deployment.

With its network-neutral architecture, the administrator can easily manage any windows networks like Active Directory, Workgroup, or other directory services.

With Desktop Central, you can:

  • Deploy software to users and computers
  • Automate patch deployments to computers in the network and keep them up-to-date with patches
  • Inventory software and hardware details of the network computers
  • Manage software license to ensure compliance and detect unauthorized software usage
  • Access remote computers to view/troubleshoot
  • Apply security restrictions to users and computers
  • Configure windows desktop and applications
  • Get detailed reports on infrastructure components for analysis/auditing
Company:
ManageEngine

ManageEngine ServiceDesk Plus

ServiceDesk Plus is a 100% web based helpdesk software, that adheres to ITIL best practices and provides an integrated solution for your IT Service support. The solution comes in 3 editions charged only for the technicians and assets used. This can be implemented in days on any server platform.

ServiceDesk Plus will help you

  • Get automated ticketing procedure and the least resolution time for closing the tickets.
  • Track software usage, software license violation and other assets with a robust CMDB, thereby reducing your cost and risks.
  • Create your Purchase orders and maintain the Contracts of each of your assets without forgetting to renew them or procure loaned out assets.
  • Generate reports pertaining to any issue and save it in any format for future reference.
  • Get a helpdesk software that releases service updates every month and releases 2 major releases every year fulfilling customer demands
Company:
ManageEngine

NimBUS

CA Unified Infrastructure Management is a service level monitoring solution completely developed in-house which provides scaleable, resilient and reliable monitoring capabilities for organizations that wish to proactively manage critical IT resources against service level agreements. These resources include, but are not limited to, servers, hosts, applications, databases, networking services and network devices.

CA Unified Infrastructure Management (CA UIM) (formerly CA Nimsoft Monitor) is a scalable IT monitoring solution that provides 360-degree visibility into systems and infrastructure performance. It creates a single, unified architecture for both traditional and cloud environments, enabling you to proactively monitor performance and availability and to ensure that your customers are up and running.

Company:
Nimsoft, Inc.

ReadyDesk

ReadyDesk is a web based helpdesk and supportdesk software solution to meet the demands of businesses of any size.

ReadyDesk provides many options to help customers get their issues resolved quickly. Customers can open tickets from the customer portal, browse support articles in the KB (knowledge base) for self service, create tickets automatically by sending an e-mail or chat with a Support Engineer live, online.

Support Engineers and customers only need a web browser to use ReadyDesk. There's no other files to download.

Company:
ReadyDesk

RemoteExec

RemoteExec is an agentless software solution that allows you to remotely deploy applications, perform executions, update Windows systems and interact with remote systems.

You are instantaneously informed of the results and you can schedule all actions at the most convenient moment: after business hours, on weekends, or during holidays. RemoteExec also allows you to perform silent installations, and automatically reboot systems if necessary.

With RemoteExec you can: Easily deploy MSI packages, Service Packs, patches, hotfixes. Remotely execute programs, scripts, and associated files. Modify the registry, change LocalAdmin passwords, disable local accounts, copy/update/delete files and folders. Remotely power off, wake up, reboot servers and workstations, lock or close user sessions.

Company:
IS Decisions

Service Assurance

Service Assurance solutions from CA Technologies start with unified monitoring and a common, consistent set of data shared across systems, networks, databases and applications. Analytics then transform the data into operational intelligence for insight into service behavior and business impact. With an end-to-end view of exactly how the infrastructure is supporting critical services, IT can quickly pinpoint problems and know what action to take and when. Our approach helps IT focus on making sure every user interaction is successful to deliver exceptional customer experience that drives competitive business advantage.

TOPDesk

Does you central service desk support a number of decentralised service desks? Then you know that the cooperation between the various different departments is not always harmonious. By using TOPdesk all your decentralised service desks can easily gain access to your central application via the Internet. As a result every service desk employee will have access to the same data, regardless of the location.

TOPdesk Enterprise - TOPdesk Enterprise is the perfect service management solution for large organisations. It is web-based, scalable and offers a wide range of possibilities.

TOPdesk Professional - TOPdesk Professional’s modular build and user-friendly interface enable you to further professionalise your service desk.

TOPdesk lite - Streamline your service management processes with TOPdesk lite. Logging calls and resolving incidents is made simple and efficient.

Company:
TOPDesk

WonderDesk

WonderDesk is a fully automated help desk for the web. This database cgi-script is designed to help businesses organize your incoming support requests. Instead of customers clicking on an email address, they can now use this automated help desk to submit any problems they may have. They can also log back in later to check the status or make changes to those requests.

The WonderDesk saves companies time and money by increasing their efficiency and by keeping them organized. Since this is web based, the companies' technicians can log in from anywhere in the world and continue to work.

Companies can replace their support email link with the WonderDesk, and say goodbye to that messy email inbox and support requests that fall through the cracks. Customers are notified via email each step of the way, throughout the duration of their support request. At any time, they can log back in and check the status or update their support request. They can also work one on one with the technician that is assigned to the support request.

WonderDesk other features includes Internet or Intranet implementation; allows companies to hire remote technicians; automatic notification to the technicians via email or pager; efficient point and click interface; fully searchable database including customer history, tons of statistics, and much more.

ActiveXperts Network Monitor 2015##Admin